A chatbot is a solution that makes your customer service really easy and smooth. What if you could make it super-smooth?
While your bot can answer tons of questions, sometimes there are more complicated cases that need a bit of help from a real agent. In these situations LiveChat comes to the rescue!
P.S. You can trust LiveChat! It’s the company behind BotEngine!
LiveChat is one of the biggest customer service tools available. It gives you the possibility of chatting with your customers in real-time via a chat window placed on your website, in your product or in a mobile app.
This integration is perfect for people who are looking for more advanced customer service solution. BotEngine and LiveChat mixed together will give you an unstoppable tool that can handle all the customers’ queries that are on your way.
You can analyze chat metrics and optimize your bot. Your customer service will be smooth because you can cover all the cases. What’s more, LiveChat gives you a ton of features that will boost your sales, speed up your communication and keep your customer satisfaction on the highest level.
Chatbots handle common and repeating questions, but when a case gets complicated your agents can step in. In result, no issue will remain unresolved.