How to map user Intents

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Luiza Jurczyk
2 min read
updated: Oct 19, 2023

Creating a good bot is a big challenge. You want to be sure that your clients get the correct answers and donโ€™t waste their time by entering dead-end branches or getting wrong answers. That could be very frustrating. Thatโ€™s why you should create a conversation map before you start creating your bot.

If you created your bot automatically with our AI algorithm, you do not need to make a plan. You can choose which options from your knowledge source users will get while configuring the scanning process. Our AI Assist will handle all queries the bot might not understand.
If you created your bot automatically with our AI algorithm, you do not need to make a plan. You can choose which options from your knowledge source users will get while configuring the scanning process. Our AI Assist will handle all queries the bot might not understand.

Avoid Dead EndsLink icon

The chat goes very well; your client has almost bought your product, and then BAM! The bot stops replying. Remember to carefully close each branch of the bot so the client knows that it has been finalized.

Loops loops oopsLink icon

Nobody likes to answer the same question over and over again. Referring to another point in the conversation or using the same user intent are excellent shortcuts. Always double-check if they donโ€™t lead to repetition.

Test before you publishLink icon

With built-in chat, you can try your bot in many possible ways. We know that your customers areโ€™t always predictable, but save their time by checking if all the scenarios go smoothly.

Check ArchivesLink icon

In Archives, you can find all the history of your chats. Checking them can help you to spot problems with your bot. You can edit your bot at any time.

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