What is Confidence score
The confidence score lets you decide precisely how your bot should interpret the user’s words.
Whenever the user types a message, the bot analyses its accuracy and pairs it with the most matching interaction. The accuracy is shown as a number; the higher the number, the better the match. This result is called a matching score. So, if there are three available user inputs, the bot will choose the one with the highest result.
Moreover, the confidence score functions as a threshold that determines the lowest matching score that is acceptable to trigger a bot response. If the matching score falls below the confidence score, the bot will trigger a Fallback interaction.
You can provide an effortless and smooth chatting experience by setting the confidence score correctly.
Confidence score values
The default confidence score is set to 70%. You can decide which value fits your bot best. Remember that the confidence score must be set in the range of 0 - 100.
How to change the confidence score
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Open your bot.
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Click on the Settings icon in the top bar.
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Click on Bot settings.
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Set the value. You can type it or adjust the slider.
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Close the window. You can test your bot.
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