What is AI Assist?
AI Assist is a block that uses our in-house AI model to provide dynamic responses to the end users based on the data trained from the initial source (Website, Zendesk, KnowledgeBase).
Why am I unable to scan my website?
No or very few pages scanned:
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the source is in a language different than English
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the source’s code may have an error skipped by browsers but may affect the scanner. In that case, the code has to be fixed to make it work.
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the bot will ignore some of the content on your source, for example, images, videos, and other embedded content
Error messages:
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the source isn’t available under a public URL (localhost, intranet). Scanning internal content is often impossible when password or access-protected (e.g., requires VPN). There are multiple possible reasons, such as the website is only accessible within the internal network, or is only accessible upon authorization.
Scanner limitations:
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the scanner can scan an article that is up to 8000 characters long.
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the scanner can scan up to 1000 pages, so if you have more than that, only the first 1000 will be used to train the bot (in a random order).
Can I add more than one website to the bot?
Combining multiple sources into one bot and using it as a combined knowledge bot is possible. You can use the AI Knowledge feature to do so.
Can I add new sites to bot knowledge after it is trained?
Yes. You can update and re-train the bot after it was created. You can use the AI Knowledge feature to do so.
Is the scanning a one-time deal, or run periodically to keep up-to-date?
You can re-train your bot after it is created, but it is not automated. You should re-train the bot each time your content changes, and you want to update the bot.
Can I edit/make changes in the trained bot after it was created?
Yes. You can make changes to your bot at any time.
Can I copy/duplicate the bot?
No. The data trained into the bot is attached to the original bot only, and duplicating/copying it won’t move that data along with the copied bot. Please re-scan the website instead.
Can I merge my old bot with the new bot? Can I merge automatically trained bots?
There is no possibility to merge bots.
How are the categories from the given URL created?
The path does it, e.g., https://www.chatbot.com/chatbot-for-enterprise/ (and any link with the same path) becomes ChatBot For Enterprise category.
Do you use hyperlinks on the website to gather all the necessary links? How are you filtering the links? What is the logic behind choosing the final links?
We collect all of the links on a website. If the link is a unique one, it is queued. We are looking for the links based on the original host. We are also considering relative paths.
Does the bot trained automatically take confidence score into account?
No, it’s not related to the bots trained automatically, as the AI Assist block provides dynamic responses to the end users based on the data trained from the initial source.
Does the ChatBot have a static IP or IP range? Can we whitelist specific IPs so ChatBot would work with our site?
ChatBot’s IP does not have to be whitelisted, as it doesn’t affect the scanning process.
Will there be more features? What features are planned?
Yes. With each iteration, we plan to add more features. They will be based both on our internal decisions and feedback collected from our customers.
