Organize conversations with stories
Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.
Tell the bot what to do in different situations
Choose from a range of actions the bot can take when dealing with a customer. From a simple text answer to providing a CTA right in the chat window.
Go beyond. Just text with buttons, images and cards
Why limit yourself to text only? The bot can reply with images, cards or buttons that can lead to products on your website or put things straight into customers’ carts.
3rd party integrations
BotEngine works with your favorite tools
Connect your bot to Facebook, Slack, Chat widget or LiveChat with just one click. New integrations coming each month!
Use previous conversations to improve your stories
See how your bot is doing by looking up its conversation history. Follow the course of each conversation and make tweaks to your Stories.
Test the bot on the fly to iron out the details
Use the in-app chat to test the bot before launch. This will allow you to make sure your Stories work as intended without putting them on your website.
Go beyond what’s in the box
Want even more tools? Go crazy with the BotEngine API and allow the bot to take virtually any action using all kinds of 3rd party tools.